Frequently Asked Questions

Last updated: September 2026

Are Elite Professional UAE products genuine Italian originals?

Yes. Every product is sourced through official Italian distribution for Elite, KYO, Freelimix, 3ME and Logevy Firenze, shipped sealed with batch codes intact, and covered by an authenticity guarantee with a full refund if a product is verified as inauthentic.

How fast is delivery in the UAE?

Standard delivery takes 1–3 business days depending on the emirate. Same-day delivery is available in Dubai and Sharjah on orders placed before 12:00. Next-day delivery is available in Abu Dhabi. See the Shipping Policy for full details.

What payment methods are accepted?

Visa, Mastercard, Tabby, Tamara and cash on delivery across the UAE.

Do you supply salons at trade prices?

Yes. The salon partner programme offers tiered trade pricing, reserved stock allocation and stylist protocol training. Apply via the contact page or WhatsApp +971 50 884 4641.